As roasters, we have the immense joy of working with some of the best coffee farmers in the world. Our farming partners are passionate people with amazing stories, big hearts, and award-winning farms.
We want to share that joy with you by connecting you directly with our farmers through our coffee subscription program, Perpetual Joy.
By being a part of our program, you join us on our journey, as we search the world for bright, lively coffee, picked at the peak of seasonality by hard-working communities.
Plus, you are helping build a dialog between cultures, families, and people. The more we connect, the more we all benefit, and the larger this circle can become!
How does it work?
- Our farmer friends send their newly harvested crops to us.
- We roast and ship it to you at peak freshness.
- Coffees rotate seasonally—so you're always tasting the best of the season.
What are the benefits?
- 10% off on awesome coffee. Always.
- You get to know your coffee farmers & share in their lives. You really make a difference.
- By pooling your buying power with other coffee drinkers, you help farmers commit to crops that are high quality and fairly priced—to ensure their families thrive, just like yours.
Is it Flexible?
- Super flexible. You choose how often and how many bags you want.
- Stop or change your subscription anytime through our web site.
- In-store pick up available.
How do I sign up?
- Pick number of bags, frequency, and start day.
- That's it.
You can also get gift subscriptions.
How will I know my order has shipped or is ready for pick-up?
You will receive two email notifications. One telling you your order will be processed in approximately three days, giving you the opportunity to make any changes. And one when your item has shipped or is ready for pick-up.
Can I change or cancel my order?
You bet. Make sure you set up an account when you purchase your Perpetual Joy Subscription. Then you can go in anytime and make changes. Just note that it is not necessary to set up an account when purchasing a Perpetual Joy Subscription, so you'll want to make sure you take that extra step.
Can I choose my coffee?
Choosing between too many good things can be hard, we know that. We like to make it easy for you, so we take on that task. However, if at any time you're not happy with the coffee we chose, just let us know by emailing firstname.lastname@example.org
Can I prepay for several months at a time?
You sure can! We have a 3 month, 6 month and 1 year option. Click here
Can I give a subscription as a gift?
Absolutely! Just be sure to enter the recipients name and address in the ship to section. No prices will be included on the product or the box. Click here
Can my coffee be ground?
We do not offer ground coffee. We believe in giving you the best, freshest product possible and one of the ways we accomplish this is by sending whole bean coffee.
Do you offer espresso blends?
All of our coffees work great as espresso as well as brewed coffee. In fact, all of our coffees we brew and use as espresso on our own coffee bar.
What is your roasting / shipping schedule?
We roast Mondays, Wednesdays and Fridays (with minor exceptions for holidays). Any orders that come in prior to 8:45 am EST on a Monday, Wednesday or Friday will be roasted that day. Any order that comes in after that time, will be roasted the next roast day. We ship orders the same day they're roasted.
What sizes do you offer?
All of our coffee is packaged in a 12 ounce bag.
Do you offer gift notes or a certificate to print out?
While we do not have printable certificates, we'd be happy to include a note in any shipment. Just use our contact page to send us your note.
Can I skip a shipment?
Sure thing. Just log in to your account and you can adjust your delivery schedule. Just remember, you'll have to make sure you have an account. Purchasing a Perpetual Joy Subscription does not automatically sign you up for an account. You do have to take that extra step.
How do you determine which coffee will be included?
We choose all of our coffees based on seasonality. We work closely with our farmers to ensure we are getting coffees fresh off harvest and processing. As soon as we receive a new coffee, we spend a couple week's profiling the coffee - developing a flavor profile that we think brings out the best characteristics in the coffee - and then chances are, you'll see it in your shipments not long after that. We typically highlight a specific coffee for one month.
What if I have a question that is not listed here?
By all means, please reach out via our contact page. We will be happy to help you!